Referenced by computer, and all window part and component information will be available for years to come, should your windows need warranty service.
If you need warranty service, write to the address listed on your warranty and state the nature of the claim within 30 days of discovery. We will refer your claim to the proper representative, then notify you by mail of your contact person. Please allow a reasonable amount of time for an inspection. We will process your claim as per terms of the product warranty.
A copy of the written product warranty is available upon request by writing to Window Warranty Department, P.O. Box 2010, Akron, OH 44309.
Limited Lifetime Transferable Warranty
Subject to the limitations and exclusions on reverse side Window World (”Company”) warrants to the original purchaser/property owner (”Owner”) and, if any, Owner’s immediate transferee, excluding all other subsequent transferees, that any basic window installed by the Company is free from defects in material and workmanship for as long as the Owner or Owner’s immediate transferee resides in the home in which the windows are installed.
Vinyl Parts Warranty- That under normal use, the vinyl components of the window will not blister, peel, rot or corrode.
Mechanical Parts Warranty- That all mechanical parts (locks, vent locks, balances) are warranted to be free from manufactured defects in material and workmanship. Replacement parts will be supplied at no charge.
Insulated Glass Warranty- The sealed insulated glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit for the life of the window. If the glass unit fails, the Company will provide the Owner with a replacement insulated glass unit at no extra charge.
Glass Breakage Warranty- The Company will provide the Owner with a replacement insulated glass unit in the event of accidental glass breakage, with the purchase of Solarzone™ Glass Package. Exclusions listed below apply.
Labor Warranty- For a period of five years after installation, Window World will provide the labor costs at the time of service. Two-year labor guarantee on all vinyl window series less than 3000. Five-year labor guarantee on all vinyl window series 3000 or above. Five-year labor guarantee on all vinyl sliding patio doors. Non Transferable.
Transferable Warranty- This warranty may be transferred to the Owner’s immediate transferee provided the transferee notifies the Company, in writing, at the address below, within 30 days of the property’s transfer date. The correspondence must include a transfer fee of $250, the original Owner’s name and address, transferee’s name and address, and the World World location responsible for the installation.
Window World, Inc.
118 Shaver Street
North Wilkesboro, NC 28659
General Limitations and Exclusions
- Acts of God (hurricanes, tornadoes, flood, etc.) Acts of war, fire, stress resulting from localized heat, modifications, and vandalism are not covered by this warranty.
- Color variances may occur between replacement parts and weathered original material.
- Labor warranty does not transfer to Owner’s immediate transferee.
- This warranty is exclusively for windows installed by the Company. Any additional products, such as doors, installed by the Company, in conjunction with the window contract/installation will carry the warranty provided by the manufacturer.
This warranty gives you specific legal rights, and you many also have other rights which vary from state to state.